Refund Policy

At KOgenie, we are committed to delivering high-performing, AI-powered ads that drive real results. We stand by the quality of our product and strive to ensure our customers have the best experience.

Eligibility for Refunds

• Technical Issues – If KOgenie fails to generate or deliver ads due to a system malfunction on our end.
• Billing Errors – If you were charged incorrectly or for a service you didn’t purchase.
• Service Dissatisfaction – If you are unsatisfied with the results and have actively used KOgenie for at least 14 days while following our optimization recommendations, we will review refund requests on a case-by-case basis.

Non-Refundable Cases

• If the ad performance doesn’t meet expectations due to external factors like audience targeting, platform policies, or budget allocation outside KOgenie’s control.
• If a refund request is made after 30 days of purchase.
• If the subscription was fully utilized within the billing period.

How to Request a Refund

To request a refund, please contact our support team at support@kogenie.com with your order details and a brief explanation. We aim to process all valid refund requests within 5-7 business days.

We’re Here to Help

If you have concerns about your experience, reach out, and we’ll work towards a solution that helps you get the most out of KOgenie.