Data Deletion Instructions

At Kogenie, we respect your privacy and give you control over the data we collect via Meta (Facebook & Instagram). If you would like Kogenie to delete data we have collected about you through Meta, follow the instructions below.

How to request deletion

1. Email us at privacy@kogenie.com with the subject line: Facebook Data Deletion Request.
2. In your message, please include:
   • Your full name
   • The email address associated with your Kogenie account (if applicable)
   • Your Facebook User ID (or a screenshot showing your Facebook profile URL) — this helps us locate your data faster.
3. We will verify the request, delete the data described below, and send a confirmation email when deletion is complete.

What we will delete

• Authentication tokens and identifiers obtained from Meta.
• Advertising account details and campaign metadata retrieved via the Meta Marketing API that are tied to your account.
• Stored campaign performance data used for reporting and analytics (aggregated metrics retained in our DB).

Timeline

We will process verified deletion requests within 7 business days. Once deletion is complete, we will send a confirmation email.

What we cannot delete

Deleting data from Kogenie does not remove any information stored by Meta (Facebook/Instagram). To remove data stored by Meta, please manage your data directly in your Facebook or Instagram account settings.

Automatic deletion (optional)

When you implement an automated deletion callback endpoint, Meta can POST deletion requests to your server. Your endpoint should accept the request, perform deletion, and return a confirmation response. Below is an example JSON response expected by Meta:

{
  "url": "https://www.kogenie.com/legal/data-deletion-status?code=abc123",
  "confirmation_code": "kogenie_deleted_2025_0001"
}