Refund Policy

At KOgenie, we are committed to delivering high-performing, AI-powered ads that drive real results. We stand by the quality of our product and strive to ensure our customers have the best experience.

Eligibility for Refunds

• Technical Issues – If KOgenie fails to generate or deliver ads due to a system malfunction on our end.
• Billing Errors – If you were charged incorrectly or for a service you didn’t purchase.
• Service Dissatisfaction – If you are unsatisfied with the results and have actively used KOgenie for at least 14 days while following our optimization recommendations, we will review refund requests on a case-by-case basis.

Non-Refundable Cases

• If the ad performance doesn’t meet expectations due to external factors like audience targeting, platform policies, or budget allocation outside KOgenie’s control.
• If a refund request is made after 30 days of purchase.
• If the subscription was fully utilized within the billing period.

How to Request a Refund

To request a refund, please contact our support team at support@kogenie.com with your order details and a brief explanation. We aim to process all valid refund requests within 5–7 business days.

We’re Here to Help

If you have concerns about your experience, reach out, and we’ll work toward a solution that helps you get the most out of KOgenie.